Privacy Policy

🏠Local-first by default

Quetix is a local-first application. When you run Quetix on your laptop, desktop, or server, all ticket data, source credentials, and extracted fields live in a SQLite database on that machine. We do not operate a multi-tenant cloud for your content.

• Tickets, emails, and extracted fields — stored in server/data/intray.db
• Source credentials (IMAP passwords) — stored locally in the same database, never transmitted to Souri Apps LLC
• Configuration (.env) — lives on your machine only

🧠How AI extraction works

When a new email arrives, Quetix sends the email's From, To, Subject, and body text to Anthropic's Claude API to extract structured fields (priority, category, contact, company, sentiment, product area).

• These requests use your own ANTHROPIC_API_KEY, configured in server/.env on your machine.
• Anthropic's data-usage policy applies — by default, API content is not used to train their models. See Anthropic's privacy policy.
• If no API key is configured, Quetix falls back to a purely local heuristic extractor — no external calls are made.

🚫What Souri Apps LLC doesn't collect

Souri Apps LLC does not operate a data-collection infrastructure for Quetix users. We have no analytics pipeline, no telemetry endpoint, and no server that receives your tickets or source credentials.

• No analytics SDKs (Google Analytics, Mixpanel, Segment, Amplitude, etc.)
• No advertising frameworks
• No telemetry or crash-reporting pings back to us
• No user accounts on our side

🔐Security of stored credentials

IMAP passwords (and Gmail/Outlook app passwords) are stored in the local SQLite database to enable polling. You are responsible for:

• Running Quetix on a machine you trust
• Using full-disk encryption (FileVault on macOS, BitLocker on Windows)
• Revoking app passwords when you uninstall or rotate credentials

A future release will move credentials into the system keychain (macOS Keychain / Windows Credential Manager / libsecret) — tracked on the roadmap.

📭Emails we access

Quetix only reads mailboxes you explicitly connect. It reads messages from the INBOX folder since the last sync timestamp, up to MAX_MESSAGES_PER_SYNC per cycle.

Quetix does not:

• Send email on your behalf
• Modify, mark as read, or delete messages in your mailbox
• Subscribe to folders other than INBOX

✅Your rights and controls

• Review — all ticket data is visible in the Tickets view; all stored credentials are accessible via Sources.
• Delete — deleting a source cascades to its tickets. Deleting the SQLite file removes everything.
• Export — query the SQLite file directly with any standard tool, or use the built-in CSV export.
• Uninstall — remove the intray/ directory to delete all data and credentials.

📱iOS companion app

The Quetix iOS app (bundle ID net.quetix.souriapps) is a thin WebView that connects to an Quetix server you control — either the desktop app on your own machine or an instance you self-host. The iOS app itself:

• Does not include analytics SDKs
• Does not access device data beyond what's required for the WebView
• Stores the server URL you configure in the app's private container

👶Children's privacy

Quetix is a productivity tool for support and operations teams; it is not directed at children and does not knowingly process data from users under 13.

📝Changes to this policy

Updates are reflected here with a new Last updated date. Material changes are noted in the changelog.

📬Contact

• Support: support@souriapps.net
• Privacy inquiries: privacy@souriapps.net
• Developer: Souri Apps LLC (Souriya Bobby Vongchanh)
• Website: quetix.souriapps.net

📄Related legal documents