Your email is sensitive. Quetix is built so your inbox data never leaves the machine you install it on.
Quetix is a local-first application. When you run Quetix on your laptop, desktop, or server, all ticket data, source credentials, and extracted fields live in a SQLite database on that machine. We do not operate a multi-tenant cloud for your content.
server/data/intray.db.env) — lives on your machine onlyWhen a new email arrives, Quetix sends the email's From, To, Subject, and body text to Anthropic's Claude API to extract structured fields (priority, category, contact, company, sentiment, product area).
ANTHROPIC_API_KEY, configured in server/.env on your machine.Souri Apps LLC does not operate a data-collection infrastructure for Quetix users. We have no analytics pipeline, no telemetry endpoint, and no server that receives your tickets or source credentials.
IMAP passwords (and Gmail/Outlook app passwords) are stored in the local SQLite database to enable polling. You are responsible for:
A future release will move credentials into the system keychain (macOS Keychain / Windows Credential Manager / libsecret) — tracked on the roadmap.
Quetix only reads mailboxes you explicitly connect. It reads messages from the INBOX folder since the last sync timestamp, up to MAX_MESSAGES_PER_SYNC per cycle.
Quetix does not:
intray/ directory to delete all data and credentials.The Quetix iOS app (bundle ID net.quetix.souriapps) is a thin WebView that connects to an Quetix server you control — either the desktop app on your own machine or an instance you self-host. The iOS app itself:
Quetix is a productivity tool for support and operations teams; it is not directed at children and does not knowingly process data from users under 13.
Updates are reflected here with a new Last updated date. Material changes are noted in the changelog.