Support & Troubleshooting

✉️Email us

For general questions, bug reports, and deployment help:

• Support: support@souriapps.net
• Security reports: security@souriapps.net
• Privacy inquiries: privacy@souriapps.net
• Enterprise & consulting: enterprise@souriapps.net

We aim to respond within one business day. Include your Quetix version, OS, and any relevant logs from the server stdout.

🐛Common issues

IMAP authentication fails on Gmail. Gmail blocks password-only login. Generate an app password with 2-step verification enabled, and use that in the Sources wizard.

iCloud returns "Invalid credentials". Apple requires an app-specific password for IMAP. Generate one at appleid.apple.com.

Extraction falls back to heuristics. Either ANTHROPIC_API_KEY is missing in server/.env, or the Claude call is failing. Check the server log for the reason.

Tickets aren't appearing. Confirm the source status is "Live" (not Paused or Error) on the Sources page, then click the refresh icon in the top bar to force a sync.

Port 4300 is in use. Change PORT in server/.env and the proxy target in client/vite.config.ts.

📋Reporting a bug

Please include:

• Quetix version (from package.json)
• Node version (node --version)
• OS + version
• The minimum reproduction — for extraction bugs, a redacted copy of the email
• Server log output around the failure

🔒Reporting a security issue

Please do not file security issues publicly. Email security@souriapps.net with reproduction steps. We triage within one business day and coordinate responsible disclosure.

💬Feature requests

We genuinely enjoy hearing use cases we hadn't considered. Send a note to support@souriapps.net with:

• What you're trying to accomplish (the "job")
• How you handle it today
• Why the current workflow is painful

That lets us design a solution rather than just shipping a feature.

🏢Enterprise & consulting

For multi-tenant hosted deployments, custom extractors, SSO integrations, or dedicated support, reach out to enterprise@souriapps.net.

📄Related